Return & Refund Policy
Return & Refund policy
We offer a 30-day money-back guarantee: if you are not satisfied, you can return your item within 30 days of receiving it, in line with the conditions below, and we will refund you.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us by email: bellaroseboutique@marianaecom.com
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question by email: bellaroseboutique@marianaecom.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Cost of returns
- Defective, damaged or incorrect item: we cover the cost of the return and will send a replacement or a full refund.
- Not satisfied or changed your mind: you can return the item within the 30-day period, and the return shipping cost is paid by you.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us by email: bellaroseboutique@marianaecom.com
Contact Information
Store name: Bella Rose Boutique
Company name: MarianaEcom LLC
Company address: 75 E 3rd St, Sheridan, Wyoming, 82801, United States
Warehouse address: 126 S 4th St, Rock River, WY 82083, United States
Company nr.: 2026-001940151
Phone: +1 570 392 9975
Email: bellaroseboutique@marianaecom.com
Monday to Friday | 09:00 – 17:00 (EST)
Weekends | 11:00 – 16:00 (EST)
We aim to respond to your inquiries within 24–48 hours. Contact us